Retail Analyst

With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.

Not your average role…

As a Retail Analyst, you will work as an integral part of the Retail and Pricing team and support the definition and delivery of the retail strategy through analysis of data and insight. As customer purchase and fulfilment behaviours evolve, and retail trends move towards digital ticketing, it is vital that ScotRail adapts to ensure we extract the maximum return from our supply chain, deliver customer propositions that will grow demand, and support growth initiatives from across the business. The role of Retail Analyst will use data and insight to understand customer trends, retail and fulfilment channel trends, and performance, to inform the retail strategy and optimise the cost of sale. This is an exciting opportunity to be part of the team to develop and deliver ScotRail’s Retail strategy.

What you bring

You enjoy working with data and can translate complex information into clear, actionable insights. Your analytical mindset and attention to detail help you spot patterns, question assumptions, and support confident decision‑making across the business. You are comfortable collaborating with colleagues from different teams and can communicate findings in a way that is easy for others to understand. You thrive in a busy environment, can balance competing priorities, and are confident working with a range of industry systems while keeping information accurate and up to date.

Essential

* Qualifications in a numerate discipline or relevant experience where the skills, knowledge, and experience are directly transferable to the requirements of this role.

* Experience analysing complex data sets within a commercial environment.

* Commercial acumen and an understanding of retail markets (Point of Sale Technology)

* Experience with building and maintaining Excel reporting models.

* Experience of turning complex data into meaningful insight and concise recommendations that influences business decisions.

* Clear and effective communication skills, with the ability to work well across teams.

* Consistently produces work of a high standard with precise attention to detail

* Comfortable working to deadlines and managing workload effectively.

* Understanding of the transport marketplace

Desirable

* Experience with data analysis tools or programming languages for example SQL, Python, R

What we offer you

ScotRail offer an excellent rewards package including:

* Contributory Final Salary Pension scheme.

* Free and reduced rate rail travel for you and your family.

* Generous holiday allowance.

* A hybrid working model.

* Enhanced company sick pay and family leave including maternity, paternity and adoption.

* Life Insurance cover for 4 x annual salary when you join the pension scheme.

* Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.

Selection Process

Shortlisted candidates will be invited to a competency-based interview. For new entrants to ScotRail all offers of employment are subject to passing our pre-employment checks which include a criminal record check, medical and 3 years occupational history check.

Equal Opportunities

ScotRail is seven times accredited as a Top Employer and a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because diversity strengthens our organisation and enriches our workplace, we are committed to continually improving representation across our workforce. We particularly welcome applications from women, disabled people, individuals from ethnically diverse communities, LGBT+ people, and young people, who are currently under‑represented in our workforce.