Brands Dispense Coordinator

C&C Group plc is a premium drinks company which owns, manufactures, markets and distributes a unique portfolio of beer and cider brands in its home markets and across the globe. You probably know us best from brands like Bulmers, Magners and Tennent’s.

About the Role

The Brands Dispense Co-ordinator is responsible for managing and co-ordinating all dispense installation activities and related initiatives. This role ensures the end-to-end process from initial logging of RFW to completion of work is executed efficiently and as cost effectively as possible, in line with customer requirements, while delivering data-driven insights to support strategic decision-making and operational excellence. In addition, the role focuses on optimising all brands dispense processes and embedding a culture of continuous improvement. This includes identifying inefficiencies, implementing best practices, and leveraging data-driven insights to streamline workflows, enhance operational effectiveness, and maximise return on investment.

• Log and co-ordinate all dispense install activity across all brewers, managing the full lifecycle from initial request through to completion, continually monitoring status and escalating delays or issues.
• Log and Co-ordinate all events ensuring all relevant quotes are obtained from the various suppliers to ensure most cost effective approach and best return on investment opportunity.
• Oversee scheduling and management of approvals, liaising with internal teams and external partners, and ensure timely execution of installations in line with agreed costs and rate cards.
• Monitor installation lead times, escalating risks and delays accordingly to all key stakeholders.
• Confirm completion of all works, capturing accurate completion details and costs.
• Ensure customer satisfaction and capturing of feedback on any challenges and communicate these back to third party suppliers.
• Produce accurate, timely, and insightful reports for senior leadership on all brands dispense activity across GB to facilitate discussions in the monthly dispense forum.
• Ensure data integrity and compliance with internal reporting standards and governance requirements.
• Provide actionable insights to support decision-making and continuous improvement initiatives.
• Produce consolidated reporting for weekly, monthly or ad-hoc reviews.
• Manage all MBMS transactions across all brewers in conjunction with Innserve to ensure that all transactions are verified and accurate.
• Ensure data integrity checks and clear audit trails to facilitate all transactions and that bar records are updated and accurate.
• Raise all invoices and PO’s for MBMS and line lease to ensure that all costs are captured and recovered accordingly.
• Ensure robust reporting to accurately communicate latest MBMS position to senior leadership.
• Ensure that all dispense activity is billed in line with agreed rate cards.
• Support the Brands Dispense Technical Manager in verifying the monthly billing audits to ensure that charges are being applied in line with agreed rate cards.
• Identify and report any non-compliance and escalate this for corrective action.
• Provide timely feedback to suppliers to drive continuous improvement.
• Review Maintenance data and identify areas of underperformance or optimisation and communicate these accordingly to the supplier.
• Responsible for all updates to Innserve bar records and maintaining the cross reference between account opening and Innserve account ID.
• Support the passing of account closure data based on the lost and lapsed input from the sales team and ensure that all relevant action is taken.
• Carry our monthly checks on the bar record data and ensure that all entries are in line with installation and removal data.
• Review line counts and other brewers’ data to ensure maximum data integrity.
• Ensure robust data integrity is maintained in all brands dispense transactions.
• Review and optimise all dispense-related processes to improve efficiency and cost-effectiveness.
• Identify bottlenecks and implement best practices to streamline workflows.
• Drive initiatives that embed a culture of continuous improvement across the dispense function.
• Monitor and control costs associated with installations to maximise return on investment.
• Identify opportunities for cost savings without compromising quality or service standards.
• Ensure all activities comply with company policies, health and safety standards, and governance requirements.
• Maintain audit-ready documentation for all dispense operations.
• Work closely with Sales, Marketing, Technical Service providers, and external contractors to ensure seamless execution.
• Support cross-functional projects aimed at improving operational excellence and customer experience.

About you

• Excellent communication skills, with the ability to communicate at all levels, ensuring information is delivered and understood. 
• Ability to build strong relationships with internal and external customers 
• Disciplined approach to organisation, administration, and project management. 
• Excellent problem solving and analytical skills. 
• Excellent level of finance awareness and budget management 
• Ability to work to deadlines and manage own time effectively. 
• Ability to manage multiple projects simultaneously and to prioritise workload. 
• Proficient in IT systems with the ability to learn quickly 
• Flexible and able to adapt to quickly changing situations. 

About Us

Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.

From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.

We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.

We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

C&C Group (and inclusive companies) do not accept unsolicited CVs from recruiters or employment agencies in response to any of our roles. For help, please contact our Talent Acquisition Team at [email protected]. All applications need to come through the candidate portal https://careers.candcgroupplc.com/vacancies/