Malaysian Customer Service - Urgent!!! => Relocate to MY
Customer service Job responsibilities:
1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
2. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
3. Provide guidance and support to players on game rules, strategies, and promotions.
4. Document and track player interactions and issues using our designated customer support tool.
5. Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.
6. Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
7. Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
8. Contribute to developing and improving customer support processes and resources. Shift work
Day shift: 9am-18pm
Evening shift: 17pm-2am
Overnight shift: 1am-10am
Working hours will be updated once a month
Take one day off per week Requirements:
Requirements:
1. Previous experience in a customer service role, preferably in the gaming industry.
2. Excellent writing and verbal communication skills in English.
3. Strong problem-solving skills and the ability to think critically in a fast-paced environment.
4. Empathy and patience when dealing with player concerns or frustrations.
5. Basic technical knowledge and proficiency in using customer support tools and software.
6. Ability to work independently and collaboratively as part of a team.
7. Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.
8.Passion for gaming and an understanding of online gaming culture and trends.
Benefits:
Base salary：RM3000Bonus：Significant digits *RM0.46Significant digits：At least 180Night work subsidy：RM50/day （The above is Malaysian Ringgit）
Skills:
English, ICT, Writer
Recommended Jobs
Principal Civil Engineer - Drainage
Job Description Overview The AtkinsRéalis Networks & Drainage Solutions Practice in Scotland provides drainage design services to Water and Local Authority markets. Due to a growing workload we…
Administrator - 12 Month FTC
The Opportunity: Ashurst Service Central (ASC) supports the firm to deliver smart and scalable business services. An experienced team of problem solvers and service professionals are designing a "on…
Maintenance Officer
Hours: Full Time (34 hours per week - we operate contract variation to our terms and conditions). Benefits Include: ~Hybrid Working 1 day a week Pilot Scheme ~Non-Contractual Health Care Plan …
Tax Manager - Direct Tax Compliance
Manager - Direct Tax Compliance & Reporting (Global Professional Services Firm) Location: London/ Belfast / Edinburgh/ Newcastle We are supporting a leading global professional services organisa…
Financial Controller
Financial Controller £85k Permanent Role Glasgow Southside - free parking Start Date - flexible, happy to wait for candidates who have a 3 month notice period Oliver Smith Recruitment…
Casual Receptionist
As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out Assist with guest queries in a timely and efficient manner …
Client Manager
You will work as part of a multi-skilled broking team, supporting Client Directors in handling strategic client relationships while maintaining responsibility for your own portfolio of clients. The…