Complaints & Compliance Administrator

Anderson Knight is recruiting on behalf of a leading financial services organisation for a Complaints & Compliance Administrator to join their Compliance function.

This is an excellent opportunity for a highly organised and detail-oriented individual looking to build a career within complaints handling in a regulated environment. The role sits within the Compliance Team and supports the administration and handling of complaints relating to motor finance agreements.

You will play a key role in managing complaints received from customers, Claims Management Companies (CMCs), and solicitors. You will ensure all cases are accurately logged, assessed, and progressed in line with internal procedures and FCA regulatory guidelines.

Full training and ongoing support will be provided, along with exposure to complaints investigation processes and collaboration with Legal Relay Analysts.

Location: Glasgow
Salary: £23,500
Hours: 35 hours per week, Monday–Friday (shift patterns between 8am–8pm) with occasional weekend working (1 in 8 rota)
Contract: Fixed-term (3 months) with potential opportunities

Key Responsibilities
• Accurately log and manage complaints in line with company procedures and FCA regulatory requirements.
• Monitor and manage shared inboxes, ensuring all incoming queries and complaints are reviewed, prioritised, and allocated appropriately.
• Assess incoming correspondence and direct cases to the relevant team members.
• Communicate professionally with customers, colleagues, solicitors, and third parties via telephone and email.
• Gather additional information to support complaint handling and investigations.
• Support Legal Relay Analysts and the wider Compliance/Complaints Team with administrative tasks and case management.
• Maintain accurate records and ensure all activities meet regulatory and company standards.
• Build and maintain strong working relationships with internal and external stakeholders.

Skills & Experience
• Strong administrative skills with excellent attention to detail.
• Good numeracy and analytical ability.
• Proficiency in Microsoft Office (Word and Excel).
• Excellent written and verbal communication skills.
• Ability to manage workload effectively in a fast-paced environment.
• Strong interpersonal skills and a collaborative approach.
• Experience handling customer enquiries via phone and email is desirable.
• Previous experience in financial services or a regulated environment is beneficial but not essential.

Benefits
• 33 days holiday (including public holidays)
• Additional birthday leave
• Discretionary bonus scheme
• Up to 20% pension contribution
• Private medical insurance & eyecare support
• Hybrid working available following probation
• Opportunities for career development

If you’re interested in this opportunity, please submit your CV in confidence