Resident Services Associate - Glasgow, Glasgow City

Job Reference: RD1534361GlaRSALocation: Glasgow, Glasgow City, United KingdomType of Contract: PermanentSalary: £28184.00 to £28184.00 per year Subject to experience plus benefits

Step into a Career with Impact at Colby River

If you’re ready to take your career to the next level, Colby River (formerly Dandara Living) offers the perfect platform. Join us and you’ll bring your expertise to life on transformative projects, surrounded by a team that’s as passionate about innovation as you are. Here, you’ll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field. We’re all about opportunity and are dedicated to helping you unlock yours to its fullest potential.

About the Role

Based at Granary Quay, this role is ideal for someone passionate about customer service and building meaningful relationships in a vibrant residential community. This role is part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes and reporting in to a Senior Resident Services Assocaite. 

Working Pattern:

40 hours per week working 5 days across Monday to Sunday on a rota from 7:30am to 7:30pm (rota to be discussed at interview)

What You Will Do

Customer Services

• Deliver first-class customer service to residents and guests
• Act as a primary point of contact for all resident enquiries
• Proactively gather and respond to resident feedback
• Manage incoming and outgoing post and parcels
• Coordinate bookings and upkeep of resident amenity spaces
• Handle noise complaints, escalating where appropriate
• Foster a strong community through events, communication, and engagement initiatives
• Support resident communications via social media and resident portals
• Assist with open days and resident events
• Coordinate resident services (both in-house and via third parties)
• Support customer surveys and contribute to continuous improvement initiatives

Leasing

• Conduct viewings for prospective residents
• Qualify and respond to leasing enquiries
• Ensure applicants complete all required documentation (Right to Rent, KYC, etc.)
• Manage move-in processes including inventories, meter readings, and key handovers
• Handle key management and replacements
• Maintain accurate parking records
• Coordinate tenancy inspections (mid-term and end-of-tenancy)
• Update inventories and resolve any issues raised
• Assist with rent and parking charge collection (credit control support)

Safety, Maintenance & Administration

• Logging maintenance issues
• Ensuring all enquiries and repair issues are dealt with in line with agreed service levels.
• Ensure maintenance issues are prioritised and closed promptly with the FM team.
• Carry out security walks and building inspection walkarounds as and when required.
• Ensure the security of the building is always maintained.
• Health and Safety compliance - to include regular system testing and gym checks
• Ensure the building is a safe environment in which to live and work and that company procedures manage it.
• Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work.
• Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept.

What You Will Have

• Proficiency in Microsoft Word, Excel, Outlook, and booking systems
• Strong understanding of on-site health and safety requirements
• Excellent organisation, attention to detail, and communication skills
• A proactive, positive, and professional approach
• ARLA, TPI, or COSHH qualifications (desirable – training can be provided)

What We Will Offer You

Colby River is one of the UK’s leading operators of residential developments in the UK. We specialise in providing thoughtfully designed homes in friendly and professionally managed communities, all across the UK. With more than a decade of experience in managing rental homes, we understand what really matters and built our operating platform with this in mind.

Our benefits include:
• Salary - £28,184
• 33 days holiday (pro rata) + the option to buy 5 more
• Up to 5% matched pension scheme
• 3x salary life assurance (option to increase to x4)
• Employee Assistance Programme (EAP)
• 24-hour Digital Doctor access
• Health Assured Wisdom App
• Competitive parental leave
• Discounts platform with hundreds of retailers, restaurants, and gyms

Important note:
No agency applications will be considered for this role. Any CVs received will be treated as a free gift.