Client Experience Host

In preparation for a Summer 2026 opening of The New Rolex Boutique in Glasgow, The Watches of Switzerland Group are seeking to recruit a team of Client Experience Hosts to join! About Rolex "Rolex should be seen as the one and only - the best" declared German-born British founder of Rolex, Hans Wilsdorf, in 1914, and his dream came true. The history of Rolex and Swiss watchmaking are inextricably linked. Pioneer in the development of the wristwatch, the brand is at the origin of numerous major watchmaking innovations and has registered over 500 patents in the course of its history. Few companies have been so consistently identified with the pursuit of excellence, the quest for the absolute, the discovery of original approaches and innovative solutions., "Rolex should be seen as the one and only - the best" declared German-born British founder of Rolex, Hans Wilsdorf, in 1914, and his dream came true. The history of Rolex and Swiss watchmaking are inextricably linked. Pioneer in the development of the wristwatch, the brand is at the origin of numerous major watchmaking innovations and has registered over 500 patents in the course of its history. Few companies have been so consistently identified with the pursuit of excellence, the quest for the absolute, the discovery of original approaches and innovative solutions.

Do you have excellent organisational skills? Do you see yourself growing and developing your career in luxury retail? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge? Our Client Experience Hosts are passionate about what they do! A team player with a keen eye for detail you will play a vital role to ensure our clients always receive an exceptional and memorable experience. Focusing on ensuring all client experience stations are well stocked and maintained you will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience. About you

• A positive, "can-do" attitude
• Organised with a keen eye for detail
• A passion for delivering exceptional client experience
• Experience of making and serving beverages
• A great communicator with a natural flair for striking up conversation
• Eager to learn and build on your retail and product knowledge
• A flexible team player who is always ready to go the extra mile
• Strong business acumen and an interest in fine watches
  Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.
The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites! Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable. Some of our benefits
• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay