Field Parts Representative

We are seeking a motivated and dynamic Field Parts Representative to join our team. This role involves parts delivery and stock management, driving parts sales growth with both existing and potential customers, and analysing sales data.

This is a field-based role covering Glasgow and the wider area and will involve regular travel. Standard working hours for this role will be Monday – Friday, 8am – 5pm. There may be occasional overtime required as per business needs.

Who are we?

The Scot JCB Group is made up of Scot JCB, Scot Agri, and Stewart Plant Sales.

Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 14 depots from Huntly in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.

This role involves:

Customer-centric Sales

• Building and maintaining strong relationships with new and longstanding customers
• Addressing customer enquiries, resolving issues promptly and providing solutions for customers
• Bolstering sales by engaging with and upselling to existing customers
• Driving growth by identifying and targeting potential new customers within the Glasgow area, achieving and exceeding sales targets.

Parts Delivery and Stock Management

• Delivering parts and supplies to customers and engineers in a timely manner
• Monitoring and managing stock levels and organising replenishments for the remote engineer vans and the parts container

Data Analysis

• Staying informed about industry trends, competitor activities, and customer needs
• Preparing and presenting regular reports to analyse trends and present customer feedback to improve service, delivery and sales strategies
• Maintaining accurate records of sales activities, customer interactions and inventory levels

The ideal candidate will have:

• Experience in the plant or agricultural industry
• Ability to work independently and self motivate
• Flexible and positive attitude with a proactive approach to work
• A good understanding of the importance of excellent customer service and building rapport with customers
• Experience and confidence with upselling to customers
• Complaint handling skills
• Good working knowledge on Microsoft applications
• Data analysis skills
• Good time management and the ability to prioritise tasks

In return you will receive:

• A competitive salary and commission
• Company vehicle
• Laptop and phone
• Life assurance of three times your salary
• Contributory pension scheme
• 30 days annual leave, increasing by 1 day for every 2 years’ service up to a total of 35 days
• Option to buy/sell up to 5 days annual leave per year
• Healthcare cash plan (company paid - value of £1000)
• Employee Assistance Programme - free counselling and legal advice
• Access to high street discounts and savings through Perks
• Employee referral programme