General Manager

At the Glasgow Argyle Hotel (Signature Collection by Best Western), we believe brilliant hospitality isn't just about standards and scores - it's about how people feel the moment they walk through the door. And the same is true for the team behind the scenes. We're looking for a Hotel General Manager who leads with clarity, warmth and commercial sharpness - someone who can create a high-performing culture by meeting the Human Givens emotional needs of guests and colleagues: security, belonging, autonomy, achievement, meaning and respect. The Opportunity This is hands-on, visible leadership - shaping pace, tone, service and results across the whole hotel. What you'll be accountable for

• You'll take full ownership for the hotel's day-to-day and long-term success, including:
• Commercial leadership - driving revenue, controlling cost, and making smart decisions that protect guest experience and profit.
• Guest experience - creating a consistent, memorable service culture that keeps people coming back.
• People & culture - building a team environment where motivation is sustained, performance is coached, and standards are lived.
• Operational excellence - ensuring every department is aligned, prepared, and proud of delivery (not firefighting as a default).
• Reputation & compliance - ensuring the hotel runs safely, legally, and in line with brand expectations.
Why this role is different Because we're not looking for a "fixer" who runs on adrenaline. We're looking for a leader who can build a hotel that runs well because the culture is healthy:
• expectations are clear
• communication is strong
• people feel supported, and performance becomes sustainable
  Proven track record as a Hotel General Manager
• Experience in branded hotels
• Track record of improving guest satisfaction, people engagement and commercial performance
• Strong understanding of hotel KPIs - and the confidence to act on them
• Visible leadership style: present, approachable, consistent
• Ability to create structure and calm in a busy, guest-facing environment
• A people-first mindset that still delivers firm standards and accountability
  At LGH Hotels Management, it starts and ends with people, it's at the heart of what we do. You'll be partnering with our friendly and committed team of specialist hoteliers, who not only understand the industry, but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our hotel teams who in turn will provide exceptional experiences for their guests., Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
  Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking