Support Manager - Pathway Development

Job Advert

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

NHS Greater Glasgow & Clyde is proud to be one of the UK’s largest healthcare systems. Right now, we’re embarking on one of Scotland’s most ambitious change programmes. Guided by our aim for Better Health, Better Care, Better Value, and a Better Workplace, we’re reimagining how urgent care is delivered for our communities.

At the heart of this transformation is our newly established Interface Care Division. This exciting division has been created to drive bold innovation, strengthen integration between primary and secondary care, and put patients firmly at the centre of everything we do.

Over the next three years, the division will lead a series of ground-breaking developments. These include our pioneering FNC+Plus care model, the launch of one of the UK’s largest Virtual Hospital with 1,000 virtual beds and clinics, the introduction of Electronic Triage at our hospital front doors, and the creation of Rapid Assessment & Care (RAaC) units to ensure patients receive timely and seamless support.

This is about more than improving services it’s about transforming the way care is experienced. By shifting the balance of care closer to home, enhancing patient pathways, and reducing delays, we will ensure people receive the right care, in the right place, at the right time.

Now is the perfect time to join us. Be part of a forward-thinking, values driven team that is shaping the future of urgent care across Greater Glasgow & Clyde and help us build a healthier, more connected system for all.

Duration, Location, and Working Pattern:

• This is a fixed term post until end December 2027
• This is a full time post working 36 hours per week, the shift pattern has yet to be confirmed.
• This post is based within Queen Elizabeth University Hospital

Key responsibilities:

You will utilise your skills and experience in operational and service planning to undertake complex information gathering and analysis. You will ensure access to appropriate data intelligence and planning tools to support pathway development across the Division.

You will support colleagues in developing their understanding of planning tools and methodologies, providing advice on service planning matters. You will take responsibility for ensuring data is accurate, timely, reliable and appropriate to support high-quality decision making.

You will have demonstrable experience in sourcing, extracting and analysing data, identifying trends and patterns, and developing analytical models. You will be able to clearly communicate insights and present data in a meaningful way to a range of stakeholders.

You will also support the development of end-to-end, whole system clinical and operational pathways, producing evidence-based reports that outline options and recommendations to inform service improvement.

Knowledge, training, qualifications and/or experience required to do the job:

• Educated to degree level or equivalent experience in a relevant discipline with evidence of significant CPD and professional competence and expertise
• Highly developed interpersonal and communication skills (both written and oral) with the ability to influence both individuals and teams to implement change to best effect and establish productive relationships
• Ability and demonstrable experience in the drafting and presentation of papers, reports and related correspondence for associated Governance groups, Directors and senior managers
• Highly proficient in complex data analysis
• Ability to work under pressure, managing competing demands on time and within resource to deliver positive results
• Ability to plan and organise complex activities across a number of programmes or areas, and adjust plans or strategies accordingly
• Ability to demonstrate and communicate a practical and theoretical understanding of planning approaches and techniques

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:
Fiona Brand - General Manager on [email protected]

Details on how to contact the Recruitment Service and the Recruitment Process:

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.  

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various” , we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community . We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.