Resource Planner

This role involves carrying out a full range of analytical and planning activities to support the effective short-term planning of operational resources across all channels and business areas. You will work closely with operational stakeholders and Service Delivery Analysts to optimise resource placement, manage changes to short-term plans, and ensure customer service, operational engagement, and cost are balanced. Your insight and planning will help the business meet its goals while supporting a skilled and engaged workforce. Location(s) - Manchester, Liverpool or Glasgow. You'll make an impact by:

• Delivering realistic and robust short-term resource plans, highlighting opportunities and providing insight to help the business meet and exceed its plans.
• Work collaboratively with operational teams and Service Delivery roles to manage changes to short-term plans, identifying risks, issues, and opportunities to maximise service levels.
• Analyse variances to short-term plans, identify trends, and make recommendations to improve operational performance.
• Utilise WFM and analytical tools to provide tactical and strategic solutions, supporting operational changes and improving resource planning capability.
  Experience of data analysis and general business awareness.
• Proficiency in using WFM tools to support operational planning and resource optimisation.
• Ability to communicate effectively, presenting detailed or complex information clearly to influence stakeholders.
• Understanding of operational strategy and capacity planning within a customer or broker service centre environment.
  Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive.
Shape The Future We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference. Grow With Us We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive
Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to:
• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options