Junior Desktop Support Analyst - Direct User Support

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

An opportunity has arisen to join the Asset Management Team within eHealth, Operations, NHSGGC as we seek to recruit to this Technical Analyst

Main Tasks / Responsibilities, not exhaustive.

The role will have some manual labour for the candidate.

The role will require candidate to travel between sites on a regular basis

Manual Driver license essential to role

Duration, Location, and Working Pattern:

• Location based in Dava street.
• Permanent contract.
• Full-time Position (36 hours per week).
• Shift pattern for this post is Monday to Friday, 0900 to 1700.

Key Responsibilities

• Provides support to service desk calls as allocated to referral Group
• Takes forward installations, moves and changes, site audits as required
• Maintains configuration management database and documentation as relates to service area
• Perform routine administration tasks including account management, software licence management and strict monitoring of anti-virus software
• Carries out hardware and software upgrades, device rebuilds, data destruction
• To carry out any other such reasonable and appropriate duties as may be required from time to time.
• Ensure a safe working environment and safe work systems.

Knowledge, training, qualifications and/or experience required to do the job:

• The Junior Desktop Analyst should be educated to HNC level or equivalent or have previous eHealth experience within the specialist area.
• The post holder should have an appreciation of the business requirements of the NSS and combine this knowledge with finely tuned customer relation skills.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Shirley McHale, Hardware Installations Team Lead, 01414518985, ***email_hidden***

This post may close early due to the volume of response. Please submit your application form as soon as possible.

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From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various” , we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community . We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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