Provisioning Coordinator

We are currently recruiting for a Provisioning Coordinator to join our Telecoms Team within the Glasgow Head Office. Reporting to the Telecom and Network Services Manager, the Provisioning Coordinator will assist in the smooth running of our busy Network Services and Telecom Team.

This is a new role, the individual will also be tasked to upgrade existing products with a view to receiving a 10% commission on top of their normal salary on anything identified.

If you’re a recent graduate or someone looking to build transferable skills, we encourage you to apply. We’re open to candidates who are eager to learn and develop their expertise in the telecoms industry

Provisioning Coordinator

Main duties will include, but are not limited to, the following:

· Oversee the start and finish of the provisioning process

· Manage all orders

· Liaise with NCS’s billing team ensure accurate billing of all services

· Update any tickets and manage any queries internal and external queries

· Respond to adhoc report requests from the sales force and Directors

· Promote all NCS services with a view to upgrading

· Work with existing managers to improve efficiency and resolve issues on any client contract

· Ensure timely feedback of updates and information for NCS customers and attend customer meetings if required.

· Manage mailboxes as required

· Promote best practice, competence, and continuous improvement when in all aspects of NCS service delivery.

Skills and Abilities

• Knowledge of Excel is desirable

• Knowledge of Gamma, Openreach, Virgin Media, City Fibre and/or Giacom products is desirable

• Strong analytical and problem solved skills are essential

• Excellent organisational skills with the ability to prioritise

• High working standards, accuracy in output of work

• Ability to work as part of a team and to your own initiative

• Excellent communication skills, written and verbal

• Able to work under pressure to tight deadlines