Customer Service Advisor

Job description

Customer Service Advisor (Hybrid)

Salary: £25,000 – £27,000 + monthly bonus

Lanova Recruitment is delighted to be supporting a growing organisation in the search for a Customer Service Advisor to join their friendly and supportive team based in Glasgow City Centre.

This opportunity would suit someone who genuinely enjoys helping people, solving problems, and delivering a high standard of service within a fast-paced environment.

What you’ll be doing

As the first point of contact, you’ll handle customer enquiries via phone and email, providing clear and supportive guidance around accounts and payment arrangements.

You’ll manage a variety of situations, including customers experiencing changes in personal circumstances, ensuring every interaction is handled with empathy and professionalism.

Key Responsibilities

• Handling inbound customer enquiries across phone and email
• Providing guidance on accounts, payments, and available options
• Supporting customers through changes in their circumstances
• Resolving queries efficiently and professionally
• Updating internal systems accurately
• Collaborating with colleagues to achieve the best outcomes
• Maintaining consistently high standards of customer care

What We’re Looking For

• Previous experience in a customer service role
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• A calm, empathetic and professional approach
• Ability to manage workload in a busy environment
• Positive attitude and team-focused mindset

Why Apply?

• Join a stable and growing organisation
• Hybrid working model
• Supportive and collaborative team culture
• Structured training and ongoing development
• Genuine long-term career progression

Interested?

Apply now or message me directly for a confidential discussion.

Extra information

Status

Open

Education Level

Secondary School

Location

Glasgow City

Type of Contract

Full Time Jobs

Published at

19-03-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English