Claims Transformation Project Manager

Job Description

The Claims Transformation Project Manager will drive large-scale transformational projects across claims, target operating model (TOM), digital delivery, and operational initiatives. This role requires a proven track record in managing cross-functional teams and delivering complex projects using a range of methodologies, including agile, lean, and traditional approaches. The Project Manager will be responsible for developing and implementing claims solutions, optimizing processes, and ensuring operational synergies across all business lines.

Key Responsibilities:

• Establish and maintain robust project governance (RAID, reporting, steering forums, change control).
• Drive business readiness, stakeholder engagement and adoption through implementation.
• Partner with Business Analysts to validate process improvements and ensure sustainable operational impact
• Coordinate Claims, Operations, Underwriting, IT and third-party partners to ensure aligned execution.
• Identify and escalate delivery risks early, ensuring timely mitigation and decision clarity.
• Translate Target Operating Model priorities into structured workstreams and implementation plans.
• Support development of business cases and ensure disciplined tracking of agreed benefits.
• Detect, investigate, and develop claims solutions to achieve operational savings and support Target Operating Model goals
• Build sustainable process solutions in collaboration with senior leaders and cross-functional teams
• Deliver feasibility studies and support senior management in strategic transformation decisions

Qualifications

• Professional experience in project management, preferably with claims or insurance knowledge
• Experience in lean, 6-sigma, and agile methodologies
• Strong interpersonal and negotiation skills, with the ability to influence senior management
• Analytical thinking and excellent numerical understanding
• Experience working in international insurance and matrix structures
• Ability to independently develop strategies and deliver ambitious goals
• Fluent in English; other languages are an advantage
• Willingness to travel as required (approx. 10%)
• Commitment to integrity, client focus, respect, excellence, and teamwork

We offer in return!

Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.

Integrity. client focus. respect. excellence. teamwork

Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.