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Senior Business Support Assistant - Community Mental Health

NHS Scotland
Glasgow
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

The post holder will ensure that an effective and efficient secretarial and administrative service is delivered to the multi-disciplinary team which comprises of managerial, medical, psychology, nursing and occupational therapy staff within adult community mental health services across Glasgow City CHP. The post holder will ensure that the single point of access operates effectively and will work independently for much of the time managing their daily workload and supporting the wider team. The post holder may be required to provide day to day supervision of staff within the service.

Duration, Location, and Working Pattern:

  • An opportunity has arisen at Leverndale, Brand Street and Rossdale
  • The shift pattern for this post is Monday to Thursday 09:00 to 17:00 and Friday 09:00 to 16:30
  • This is flexible in line with the 30hrs contract
  • Please note the salary is Pro Rata for part time hours

Key Responsibilities

General

  • Provide a comprehensive secretarial and administrative service to managers and clinical team leaders
  • Act as first point of contact to those wishing to contact the manager/team members

Communications

  • Responds to routine mail on behalf of manager, or drafts more complex correspondence
  • Respond to personal and telephone enquiries regarding complaints and, redirects to other staff where appropriate. Arrange for accurate and timely messages to be conveyed to manager

Complaints/Feedback

  • Provides information and advice to patients and others on NHS complaints and feedback arrangements. Responds directly to straightforward enquiries or refers matters for consideration by clinical staff/service managers. If required, can assist others to record their complaints/feedback

Production of Material

  • Type a variety of documents (correspondence (including mail merge), reports, statistical and financial data, presentations) from a variety of sources (including audio) with a high degree of accuracy. This includes extraction of information from spreadsheets and/ or production of complex reports and presentations
  • Collate information from a variety of sources for input to reports and returns

Meetings

  • Forward plan diary commitments ensuring effective use of managers’ time, resolving conflicting demands within a busy schedule of meeting commitments.
  • Assist in arranging a variety of meetings, events and conferences under direction
  • Ensures that managers are provided with all relevant papers for meetings on a timely basis
  • Attend meetings and ensures that all necessary arrangements are made including booking venue, arranging room layout, notifying participants, issue of agenda and supporting papers, writing up of minutes, transcribe and distribute minutes and progressing appropriate follow up action
  • More responsibilities can be found in the attached job description

Knowledge, training, qualifications and/or experience required to do the job:

Experience / Qualifications

  • Must show competence in the use of range of computer packages evidenced by experience or formal qualification e.g. ECDL
  • Conversant with office procedures and systems and able to demonstrate prior experience of working in a secretarial or administrative role. Such experience is unlikely to have been achieved in less than 3 years related secretarial/administrative experience at a more junior level through which a thorough understanding of office procedures has been obtained
  • Recognised qualification in Administration equivalent to HNC in Secretarial Studies or Business Administration, or SVQ in Administration at Level 3, or significant relevant equivalent practical experience

Specific Skills/ Knowledge

  • Advanced keyboard skills
  • Good command of verbal and written English
  • Thorough knowledge of own department and organisation gained through prior experience within the organisation, induction, or period of orientation of not less than 4 weeks. There will be an on-going requirement to have a personal development plan agreed with the manager which will include participation in training and development
  • Organisational skills, including ability to deal with a range of non-routine tasks, apply problem solving and manage conflicting demands

Personal Attributes

  • Team Player
  • Attention to detail
  • Highly motivated and enthusiastic

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

  • A minimum of 27 days annual leave, increasing with length of service, plus public holidays
  • Membership of the NHS Pension Scheme, including life insurance benefits
  • Salary Sacrifice Car Benefit Scheme
  • Development opportunities including study bursaries, e-learning and classroom-based courses
  • Enhanced pay for working public holidays
  • NHS discounts on a wide range of goods and services
  • Confidential employee support and assistance, including counselling and psychological therapies

Interested?

 If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Ross McCready, Mental Health Sector Administrator, 07813345724

Details on how to contact the Recruitment Service and the Recruitment Process:

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

  • Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
  • Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
  • Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various” , we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community . We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log-in issues, please contact the in the first instance.
Posted 2026-03-13

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