Service Delivery Officer (Stations) (8 Posts) (Fixed Term till 26 Dec 2026)

About SPT

Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. We run the Glasgow Subway, a host of specialist bus services and are responsible for delivering better public transport for all.

SPT is the proud custodian of the Glasgow Subway. Our services call at 15 stations, stretching across the West End and City Centre of Glasgow.

Over the next few years, we will be making history with huge investments that will affect all areas of operations, from new trains to stations upgrades and local community support.

About the Role

As a member of the Subway Operations team, you will be responsible for supporting the management of any of SPT’s 15 Subway Stations as well as safety, security and congestion management. You will supervise internal and external resources including Contractors and other SPT staff. As a Service Delivery Officer (Stations) you will deliver the best possible service to our Subway customers by providing a safe, secure and clean environment.

As well as an excellent remuneration package, giving earnings of £37,022 gross inclusive of shift allowance, SPT offers a great career average pension scheme, free Subway travel and subsidised bus/rail travel to and from work.

About You

The successful candidates will have excellent communication, interpersonal, numeracy and literacy skills. You will have experience of working in a customer-facing or front-line customer orientated role in a commercial or operational environment. A team player who is keen to contribute to the running of the Subway whilst being motivated and ambitious to advance your career. High levels of concentration and vigilance are key to this role while working in a safety critical environment. Education to National 5 level in English, Maths/Arithmetic (or equivalent) is essential.

Further details of the role and key responsibilities are set out in the job description.

Benefits

Working at SPT comes with many benefits you can look forward to:

• 33 Days Annual and Public Holiday Entitlement (pro rata to shift pattern)
• Membership of the Local Government Pension Scheme
• Group Life Assurance Cover
• SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression
• Employee Travel Pass Scheme - a Subway Smartcard to travel on the Glasgow Subway for free plus an additional card for a member of your household
• Bus or Rail Season Ticket Scheme - subsidised at a maximum of £667 towards the cost
• Cycle to Work Scheme, Employee Assistance Programme, Long Service Awards, Credit Union

Please note, this position falls into the high risk category under the Alcohol and Drugs policy and therefore is subject to random & for-cause testing procedures.

Full time hours will be an average of 39 hours a week working up to 5 days out of 7 on an Early/Late shift pattern. You will be based at Govan and cover all Subway Stations.

How to Apply

To apply, please select the ‘Apply Now’ button to complete an online application form. Closing date for applications is Sunday 3 May 2026 at 23:59hrs.

As part of the recruitment process you will require to successfully pass both the aptitude test and a medical examination that will include a test for alcohol and drugs.

SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

SPT operates blind recruitment, which is the process of removing any and all identification details from candidate application forms. This includes identifiable personal details such a candidate’s name, gender, ethnicity and age. This information is not visible to our Hiring Managers. This practice is used to ensure fairness, attract diverse candidates and to remove unconscious bias from our recruitment process. By implementing this approach, SPT aims to create a level playing field to assess applicants solely based on their skills, qualifications and experience.

For applicants with special requirements, or if you have any questions please email quoting the above reference.