Trainee Debt Collector

Glenwood Construction Debt Recovery are a niche debt recovery consultancy specialising in the construction industry with unrivalled success rates. Glenwood provide an industry specific debt collection and dispute resolution service on a no win – no fee basis with customers throughout Scotland, England, Ireland and Wales. We provide a full cycle debt recovery solution from pre – legal, litigation to enforcement.

Based in our at our Head Office in Glasgow, the key focus is to manage a portfolio of outstanding debt and working with all account customers.

In order to expand our team, we are seeking a highly motivated Trainee Debt Collector.

The Role

In order to be successful in this role, you should have experience working in a Collections environment and be comfortable in the Debt Recovery field and be comfortable working in a fast paced target driven environment.

Your responsibilities will include communicating at all levels with clients and customers, and ensuring a high level of service to resolve caseloads, collect payments, and handle mid-range commercial debt.

The following qualities should be demonstrated by successful applicants:

• Debt recovery experience, or 12 months call centre/customer service experience.
• Candidates with experience in a consumer dca background would be advantageous.
• Exceptional customer service skills with the ability to build rapport quickly
• Proficient in MS Office packages including Excel and Word
• Effective communication, organisational and prioritisation skills

Benefits

• Competitive salary and uncapped bonus scheme
• 28 days holidays
• Contributory Pension Scheme
• Free parking
• Working week Monday-Friday 9-5 (early finish Friday)

We are looking to recruit the best talent the industry has to offer to help us grow even further. You’ll enjoy loads of benefits such as profit share, loyalty holidays, and a staff social fund.

Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

You will be a forward-thinking, proactive individual with a genuine desire to contribute to the future development of our business.

If you are keen to secure this role within a unique debt recovery firm, please apply by sending your CV and covering letter.