Interim Senior Salesforce Business Analyst

What will I be doing?

• Review, analyze, and evaluate Sales business processes and user needs.

• Document requirements, define scope and objectives and success metrics.

• Work with Software Engineering on resolving production issues and delivering product enhancements.

• Support the ongoing maintenance, administration, and advancement of the Sales CRM application.

• Assist the Product Manager in prioritization and execution against the product roadmap to align with enterprise goals.

• Requirements: Refine user stories with the business, write requirements and work with technical teams to build and bring features to life for our Salesforce users.

• Documentation: Create clear, concise documentation at varying levels of detail, including workflows and process maps to facilitate process automation and workflow enhancements.

• Project Management: Schedule and facilitate meetings with process SME stakeholders, collect notes, and follow up with teams to clarify or prepare for leadership review if there are gaps or misalignments.

• Develop training materials: Maintain comprehensive process guides and training resources to support the needs of different teams. Ensure that documentation is current, accessible, and aids in effective process execution.

• Analyze and optimize: Conduct in-depth reviews of existing processes within the global Sales team to identify inefficiencies and areas for improvement.

• Collaborate and communicate: Build strong relationships with partners, stakeholders, and internal teams. Keep leadership and stakeholders informed of progress, issues, and risks through clear and consistent communication. Strong ability to lead follow-up efforts for clarity and resolving decision points.

• Support process improvement: Drive continuous improvement across end-to-end processes by working cross-functionally and advocating for best practices and standardized processes across departments.

What are we looking for?

• Experience in Product, Technology, or related field

• Proficient in translating business and technical requirements into clear, structured user stories

• Proven track record in optimizing and analyzing business processes, especially within Sales departments

• Experience working with Salesforce Sales Cloud

• Strong documentation skills with expertise in clarity and conciseness

• Experience with process and workflow documentation tools like Microsoft Visio, Lucidchart, Figma, etc.

• Bachelor's Degree in Management Information Systems, Information Technology or related field

• Experience in a Sales Operations related role

• Experience in an Agile or Scrum development environment writing user stories using tools like JIRA

• Experience in the hospitality, travel, or transportation industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!