Digital Support Apprentice

Archibald Sharp & Son are a busy Scottish Law Firm based in Partick, they have been providing a full range of Legal Services to clients across Scotland for over 135 years. They are looking for someone to join their growing team as an apprentice!

What will I be doing?

• Working as first response to all incoming enquiries, problem solving and ensuring calls are transferred and messages passed on accurately to internal stakeholders
• You will be responsible for managing and monitoring all queries sent to a central email address for Archibald Sharp, distributing tickets and triaging them where necessary
• Working to become a super user of the Lawware system, Updating, maintaining and retrieving information within this. This is the organisation’s case management system so you will also be ensuring digital records are accurate and stored in line with company procedures
• Working on the finance side of Lawware to support with payments
• Using Microsoft Packages as part of your daily routine, you will be emailing with Outlook and collaborating internally through Teams
• Process incoming and outgoing mail, ensuring documentation is logged, stored, scanned or forwarded as required using digital filing systems

What do I need to be successful?

• Desire and willingness to expand on knowledge on internal systems
• Ability to work well both individually, and as part of team
• Good timekeeping
• A strong work ethic
• Strong communication skills
• Confident in speaking to others

Salary: £18,500 per annum

Working hours: Monday to Friday, 9am - 5pm

Benefits:

• 1 hour lunch each day – office is closed between 1-2
• Parking permit to allow you to park at our office
• Potential of a full-time role on completion

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.