Help Desk Co-ordinator

Wheatley Care (external)

Job title: Help Desk Co-ordinator

Salary: Care SCP 20 -23 (£25,877.80 - £27,925) per annum

Location: Wayfinder Outreach (North East)

Contract: Permanent

Hours: 37 hours per week

Do you want to make a positive difference to people’s lives? Come and join Wheatley Care as a Help desk Co Ordinator.

We are a values‑led social care organisation focused on delivering support that genuinely improves people’s lives. As a not‑for‑profit provider, with over 40 years’ experience in the social care arena we reinvest our resources where they matter most: the people and communities we serve. Our work is grounded in dignity, respect, and the belief that everyone deserves the chance to live well.

We are recognised for delivering reliable, person‑led support across our communities. Our teams are trusted to provide safe, compassionate care that stands up to scrutiny. We take pride in being a steady, dependable partner within the health and social care landscape across Scotland.

We are entering a significant phase of development as we progress on the transition to becoming and independent organisation and strengthening our care service teams to match our ambition. Our focus is on long‑term sustainability, strong governance and services that remain fit for the future. We combine the ethos of the third sector with the discipline of a modern, well‑run organisation.

Our culture is grounded in respect, accountability, and a shared commitment to doing the right thing. We support our staff to grow, contribute, and lead with confidence. We value professionalism, kindness, and the ability to work with purpose.

We currently have an exciting opportunity for talented Help Desk Co-ordinator , to join our team at the WAYfinder Outreach North East Service as we embark on the next stage of our journey delivering a truly outstanding, highly personalised wraparound support service.

As a Help Desk Co-ordinator You will work as part of a core team within Wheatley Care to provide effective secretarial, clerical, administrative and customer services across all aspects of the service.

If you are motivated and committed to making a positive difference to people’s lives, this could be exactly the opportunity you’re looking for.

Who are we looking for?

The ideal candidate will:

• Have excellent customer service skills
• Experience of providing administrative support to a busy team.
• experience of handling confidential information appropriately
• be able to assist in delivering an outstanding service
• Excellent IT skills with experience in effectively using Microsoft software; and
• Experience of collating, organising and analysing data.

This role is subject to a satisfactory PVG Disclosure Check.

The benefits we offer:

As part of Wheatley Care, we offer a sector-leading benefits package.

The successful candidate will receive:

• a rewarding career with a competitive salary;
• access to a contributory pension scheme;
• excellent leave entitlements;
• enhanced maternity, paternity, adoption and shared parental leave;
• contributions towards dental, optical, driving lessons and more;
• access to staff inclusion networks promoting an inclusive workplace; and
• 24/7 access to our employee assistance programme.

Committed to inclusion:

Wheatley Care is always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings the organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.

Closing date: 22 April 2026 at 5pm

If you think you have what it takes to make this role a success, find the detailed role profile and to apply, visit Job Train.

For a chat about the role, please contact Rosalene Keogh Health and Wellbeing Team Leader on 07760590603 or [email protected].

We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, on behalf of Wheatley Care please contact [email protected]