Community Meals Assistant

Position: Community Meals Assistant
Shifts Available: Zero-Hour Contract - Working Hours 9:30 – 2:30, 5 days a week Thursday to Monday.

Must hold a full UK driving licence and have access to their own vehicle.

About ICare Group Meals:

At ICare Group, we are more than just a meal service — We are a community-focused organisation with our Meals on Wheels program delivers nutritious, delicious and thoughtfully prepared meals directly to the homes of those who need them most, alongside providing essential wellbeing calls to ensure our clients’ safety and peace of mind. Our mission is to enhance the quality of life for our clients through great food and exceptional service. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you!

Why Work with ICare Group?

Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands, we will reimburse the cost of your Blue Light Card!
Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your deliveries.
Comprehensive Training: Receive full training and ongoing development, with opportunities to advance your career.
Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
Supportive Environment: Be part of a team that values collaboration, respect, and continuous learning.
Make a Real Difference: Your work will directly impact the lives of those in need, providing them with nutritious meals that brighten their day.
Champion Sustainability: We’re leading the way in environmentally responsible care and are committed to reducing our environmental footprint. Through our Carbon Reduction Plan, we've cut emissions by 88.8% since 2019 and are on track to achieve Net Zero emissions by 2030.
Zero-Hour Contract: Flexibility to work shifts that suit your availability.

What You will Do:

Prepare and Serve Nutritious Meals: Work in our kitchen to create healthy and appetising meals for our clients, ensuring that every dish meets our high standards for quality and taste.
Manage Stock: Help with ordering stock, receiving deliveries, and ensuring that all items are accurately checked against order sheets and delivery notes.
Ensure Dietary Compliance: Make sure meals are prepared according to special dietary requirements, and that all stock is effectively managed to meet these needs.
Ensure Compliance with Health Standards: Maintain a clean, organised, and safe working environment by adhering to all health and safety regulations.

Deliver Nutritious Meals: Safely and punctually deliver meals to our clients' homes, ensuring each delivery meets our high standards for quality and service.
Conduct Wellbeing Calls: Make regular wellbeing calls to check on clients, ensuring their safety and addressing any immediate needs or concerns.
Provide Friendly Service: Offer a warm, compassionate, and professional demeanour during all client interactions, making each delivery and call a positive experience.
Office Duties: Support and assist the Meals Office Team by completing general administrative duties, such as responding to emails, answering the telephone, and taking any messages as required, placing internet orders, printing meals rounds sheets and packing meals.
Contribute to Continuous Improvement: Participate in team meetings and share ideas to enhance our service offerings and delivery processes.

What We are Looking For:

Customer Service Experience: Previous experience in a customer-facing role is preferred, but a passion for helping others is essential.
Positive Attitude: A friendly, supportive demeanour with a genuine passion for assisting those in need.
Excellent Communication Skills: Ability to communicate effectively with clients, particularly during wellbeing calls, and to provide exceptional service.
Collaborator: Willingness to work collaboratively in a fast-paced environment and support your colleagues.
Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients.
Diligence: Ensure that all deliveries and wellbeing calls are managed with care and professionalism.
Valid Driver’s License: A clean, valid driver’s license and reliable vehicle are required.
Work Related Car Insurance: Hold or willing to obtain work related car insurance.
Background Checks: Willingness to undergo necessary background checks.
Weekend Availability: Ability to work on weekends as required.
Vehicle: Own vehicle and hold/willing to hold Class 1 Business Insurance.

Ready to Make a Difference?

If you are enthusiastic about food and making a positive impact, we would love to hear from you! Visit our careers page at careers.icaregroup.co.uk to apply.

Join us at ICare Group Meals and help us make a difference, one meal at a time!

Equal Opportunities:

ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.

If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.

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