Station Control Assistants

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Scotland's Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.
Brief Description
Station Control Assistants provide a comprehensive monitoring and control of the stations' systems, providing accurate information to all interested parties as appropriate.
About the role (External), 1. Provide regular updates on train and station services to all station users using the information systems available.
2. Update station staff and Train Operating Companies (TOCs) on potential service disruption.
3. Provide public safety and security information to all station users on a regular basis.
4. Operate and maintain station systems and equipment including fire panels, CCTV, car park equipment and customer help points.
5. Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrence.
6. Liaise with Signalling Centres and TOCs regarding train services, maintaining a log of occurrences.
7. Assist the station team and perform other duties in light of operational requirements.
8. Fulfil allocated duties as prescribed within Emergency Plans

· Command of English language, both written and oral with a clear and concise speaking voice
· Experience of working in a customer facing environment
· Experience of working effectively as part of a team
· Experience of processing and prioritising complex information in a time-pressured environment
Desirable
· Ability to demonstrate a proactive concern for accuracy and clarity
· Understanding of train operating companies services and UK railway geography

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

All offers of employment are conditional upon satisfactory completion of pre-employment checks.
Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their to safety in their application.
Network Rail Benefits -
Please note that all applicants must complete and pass the benchmark for the mandatory pre-screening questions at the start, in order for your application to be progressed.
Grade: Band 6
Salary: £27,464
Closing date: Midnight on Thursday 2nd April 2026 - late applications will not be accepted.
We retain the right to close the advert before the listed closing date (based on application volumes) so if you are interested in this vacancy, we encourage you to make your application as early as possible.