Support Worker / A&E Crisis & Early Intervention Navigator

Support Worker / A&E Crisis & Early Intervention Navigator

This rewarding role supports vulnerable adults facing trauma, substance misuse and social exclusion, delivering community outreach and hospital-based interventions to improve wellbeing and life outcomes.

If you’ve also worked in the following roles, we’d also like to hear from you: Community Support Worker, Outreach Worker, Recovery Worker, Social Care Worker, Healthcare Assistant

SALARY: £22,948 to £28,684 per annum pro rata + Benefits

BENEFITS: 25 Days Annual Leave plus 10 Public Holidays (pro rata), Pension, All Reasonable Business Expenses Reimbursed, Wellbeing Support, Training and Development Opportunities

LOCATION: Glasgow and Lanarkshire, Scotland

JOB TYPE: Full-Time, Permanent (Part-Time and Sessional hours are also available)

WORKING HOURS: 35 Hours per Week for Full-Time Applicants. Part-Time and Sessional Hours to be discussed during interview. Some evening and weekend work is required

NICE TO HAVE (but not essential)

• Full driving licence and use of a car is beneficial but not essential
• A relevant qualification in the field (SVQ / HNC Health and Social Care, Addiction Worker training program, IDAA or counselling) are beneficial but not essential

APPLICATION PROCESS: When applying with your CV please include a short Covering Letter outlining the relevant experience and skills you can bring to this role.

JOB OVERVIEW

We have a fantastic new job opportunity for a Support Worker / A&E Crisis & Early Intervention Navigator who is empathetic and experienced in supporting vulnerable adults within healthcare and community settings.

As a Support Worker / A&E Crisis & Early Intervention Navigator you will work across emergency departments and local communities, supporting individuals affected by trauma, domestic abuse, substance misuse and social inequality.

The Support Worker / A&E Crisis & Early Intervention Navigator will deliver tailored interventions, build trusted relationships and connect individuals with appropriate services to improve wellbeing, engagement and life chances.

You will collaborate with healthcare professionals and partner agencies, ensuring a person-centred approach to safeguarding, risk management and recovery support.

DUTIES

Your duties as the Support Worker / A&E Crisis & Early Intervention Navigator include:

• Build Professional Relationships: Work closely with emergency department staff including nurses, doctors and ambulance teams
• Engage Service Users: Connect with patients in crisis and discuss ongoing support options
• Deliver Outreach Support: Provide assertive community outreach and ongoing engagement
• Promote Wellbeing: Support individuals to improve health, safety and social outcomes
• Coordinate Services: Link individuals with appropriate community and support services
• Maintain Records: Update databases, case notes, contact files and administrative systems
• Provide Person-Centred Support: Deliver tailored interventions both face-to-face and remotely
• Support Risk Management: Apply safeguarding principles and manage risk effectively

CANDIDATE REQUIREMENTS

ESSENTIAL:

• Proven experience working with vulnerable adults in community or healthcare settings
• Strong understanding of social exclusion, inequality and trauma
• Ability to build positive, trusting and respectful relationships
• Knowledge of safeguarding practices and risk management
• Excellent communication and interpersonal skills
• Good organisational skills and ability to manage case records

DESIRABLE:

• Relevant qualification such as SVQ or HNC in Health and Social Care, counselling or addiction studies
• Experience working within hospital or emergency department environments
• Full driving licence and access to a vehicle

HOW TO APPLY

To be considered for this job vacancy, please submit your CV including a short Covering Letter outlining the relevant experience and skills you can bring to this. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14586

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