Customer Service Advisor

Are you an exceptional communicator with a passion for delivering outstanding customer service?

We're looking for a Customer Service Advisor to join our client's team in Glasgow! This is a fantastic opportunity to become part of a fast-paced, customer-focused business.

While this role operates in a similar way to a contact centre, it's far from a traditional call centre environment. You'll handle inbound call across multiple divisions, deal with a wide range of customer queries, and confidently manage quick, transactional sales when required. This is a role for someone who's ready to hit the ground running. enjoys variety, and is keen to learn on the job in a busy commercial setting.

If you're adaptable, switched on, and thrive in a role that keeps you on your toes, this could be an excellent next step.

What you will get in your new role

* A competitive salary ranging from £28,000 to £32,000 per annum

* 5 days in office

* Monday to Friday shift pattern, week 1: Mon to Thu 8:00am-4:45pm, Fri 8:00am-3:45pm, week 2: Mon to Thu 8:45am-5:30pm, Fri 9:15am-5pm

* Employer contributory pension scheme

* Life Assurance

* Up to 25 days annual leave plus public holidays

* The option to buy up to 5 days additional leave

* Employee welfare fund (company funded social events

* Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Test)

* Good transport links

Responsibilities in your new role as Customer Service Advisor

As a Customer Service Advisor, you'll be the central point of contact for our major and managed account customers, expertly co-ordinating all aspects of hires and sales across multiple divisions and with external suppliers. You will provide outstanding customer service, building strong relationships while managing high volumes of calls and emails, ensuring timely responses and accurate contract processing using the ERP system.

Your role involves negotiating delivery times, sourcing essential equipment, understanding complex customer agreements, and identifying new opportunities. You'll work collaboratively with depots and suppliers, continuously monitoring enquiries, and keeping customers updated, all while maintaining precise records and escalating issues effectively to management.

Your personality, experience and qualifications

We're looking for a proactive, customer-facing individual who thrives in a fast-paced, contact-centre style environment. You'll have proven experience in a similar customer service, call centre, or office support role and be comfortable managing high volumes of customer interactions.

Strong organisational skills and attention to detail are essential, particularly when processes contracts and working with ERP systems. You'll be a confident problem-solver with commercial awareness and a genuine commitment to delivering excellent customer experiences.

Apply now!
Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references.

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