Repair Specialist & Customer Support Executive

ARE YOU THE ONE?

Join our Early Life Team supporting Samsung’s customer journey! In this dynamic role, you'll assist Field Specialists with repairs, manage service orders, triage faults via inbound/outbound calls, and ensure parts are ready for first-time fixes.

You'll optimise schedules, handle stock management, and deliver outstanding customer service in a fast-paced environment. Strong communication and problem-solving skills are a must. Be part of a well-respected brand and make a real impact!

WHAT YOU’LL BE UP TO

CUSTOMER JOURNEY MANAGEMENT

Engage with customers to schedule and track Field Specialist visits while managing cases end-to-end.

Build strong relationships with customers and repair partners, gathering feedback to improve the customer journey.

Use training materials to support effective fault triage and ensure clear communication, capturing full fault details to maximise first-time fixes

FIELD SPECIALIST AND INVENTORY SUPPORT

Ensure the right parts are ready for Field Specialists, driving first-time fixes.

Manage scheduling efficiently, using systems to optimise routes and bring jobs forward.

Prepare visit agendas, handle inventory, order parts, and protect assets by preventing over-ordering. Keep detailed service notes, support KPIs, and maximise efficiency to enhance customer satisfaction

ADMINISTRATIVE AND RISK MANAGEMENT

Ensure service order closures align with Samsung processes

Submit and follow up on risk reports, and support vehicle maintenance

Handle admin tasks, send reports, and arrange field cover as needed Manage daily tasks via the system

Maintain system consistency and collaborate closely with the Field Specialist team.

ARE YOU OUR PERFECT PARTNER?

• Proven experience in administration, customer service, or operationalsupport roles.
  (Supported across multiple listings requiring admin + customer communication experience.)
• Strong organisational and diary‑management abilities.
• Excellent communication skills, both written and verbal.
• Confident engaging with engineers, technical staff, or service‑based teams.
• Competent user of Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Ability to work independently, manage multiple tasks, and prioritise effectively.
• Comfortable supporting both customers and internal teams remotely.

Experience in the white goods, technical services, field engineering, or equipment hire/repair sector is desirable.

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: £26,600 to £27,500 per annum
• Performance Bonus 15 %
• Company Sick Pay
• Samsung Discounts
• Life Assurance: 4 times your annual salary
• Rewards Portal
• Development Opportunities– our teams have historically moved into all manner of other jobs!

WHO ARE WE?

We’re Blue Square.An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands.We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success.We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.

At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.

POINTS TO NOTE:

• Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role.

• If you’re an internal candidate, remember to use your company email address to apply.
• Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role
• Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us [email protected] if you require any adjustments that would support you throughout your application.
• Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Blue Square.