German Speaking Complaints Handler
25 days annual leave plus ability to purchase 5 additional days
Private Medical cover, Employee Share Purchase Plan, Life Assurance YOU MUST ALREADY LIVE IN SCOTLAND WITH FULL RIGHT TO WORK STATUS
Do you love helping customers? Are you curious and enjoy investigating and resolving complaints? KEY RESPONSIBILITIES:
- Ensure complaints are identified, investigated and resolved promptly and fairly
- Investigate complaints thoroughly correctly identifying root causes
- Write Final Resolution Letters
- Meet company’s Quality and Efficiency Standards
- Focus on SLA’s and Regulatory timelines
- Pipeline/Caseload management for your language skills including English
- Work to company Standards and Frameworks.
- Participate in the Training and Competency Framework
- Previous experience in a complaint handling role
- Fluent in German
- Fluent/Advanced English
- Excellent Listening Skills is a must
- High Standards of verbal and written Communication skills is a must
- Experience in liaising with the Financial Ombudsman or other regulatory body is desirable
- Experience of using Microsoft Office Packages
- Insurance knowledge desirable, but not essential
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