ServiceNow SPM Analyst (Portfolio & Reporting)

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the role:

As a ServiceNow SPM Analyst, you’ll play a key role in enhancing how portfolio planning, reporting, and decision-making are delivered across a major energy network programme. This is a hands-on role where you’ll combine system expertise, data insight, and stakeholder collaboration to improve how portfolio performance is tracked, understood, and optimised. You’ll take ownership of ServiceNow Strategic Portfolio Management (SPM), supporting its adoption across the business while shaping how it’s used to drive better planning, prioritisation, and delivery outcomes.

Working across portfolio, project, and leadership teams, you’ll develop reporting, dashboards, and data models that provide clear, actionable insights. From improving data quality and reporting consistency, through to enabling scenario planning and roadmap alignment, your work will directly support strategic decision-making at scale.

As a ServiceNow SPM Analyst, you will:

• Drive adoption and effective use of ServiceNow SPM across the organisation, providing guidance, training, and ongoing support.
• Develop, maintain, and optimise Power BI dashboards and reporting solutions for portfolio and project performance.
• Ensure high-quality, accurate, and consistent datasets to support reliable reporting and decision-making.
• Analyse portfolio data to identify trends, risks, and opportunities, providing clear, actionable insights to stakeholders.
• Support strategic portfolio planning through scenario modelling, prioritisation, and roadmap alignment within SPM.
• Develop automated dashboards and visualisations (ServiceNow and Power BI) to track KPIs, outcomes, and delivery progress.
• Produce regular portfolio performance reports for leadership teams, enabling visibility of progress and constraints.
• Support initiatives to improve data completeness, quality, and reporting accuracy across the portfolio.
• Collaborate with stakeholders across PMO, delivery, and leadership teams to embed consistent processes and reporting standards.
• Maintain structured, user-friendly documentation to support ongoing use and adoption of tools and processes.

Requirements

• Experience working with ServiceNow, specifically Strategic Portfolio Management (SPM).
• Proficiency in Power BI, including dashboard development and data visualisation.
• Understanding of portfolio and project management processes, frameworks, and data models.
• Strong analytical mindset, with the ability to translate data into meaningful insights and recommendations.
• Excellent communication skills, with the ability to explain complex information to non-technical stakeholders.
• Experience working with stakeholders to support adoption of tools, processes, or ways of working.
• Highly organised and detail-focused, with a proactive approach to problem-solving and continuous improvement.

It would be great if you also had:

• Experience working within large-scale transformation programmes or regulated environments.
• Familiarity with portfolio planning, scenario modelling, or roadmap management.
• Experience improving data quality, governance, or reporting processes.
• Exposure to ServiceNow configuration or administration within SPM.

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

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