Conference & Events Operations Supervisor - SEC Glasgow

Job Details

Conference & Events Operations Supervisor - SEC Glasgow

£28500 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

Role Purpose

The Conference & Events Operations Supervisor supports the successful delivery of Live and Confex events, with a primary focus on internal meetings, catering, tastings, and events. The role ensures exceptional customer service, strong operational standards, and effective team supervision to deliver seamless food and beverage experiences while building positive client relationships.

Key Responsibilities

Operations

• Support daily operations including event setup, service delivery, and close-down procedures
  
• Ensure compliance with health, safety, and hygiene standards
  
• Assist with stock control, deliveries, and inventory management
  

Customer Service

• Deliver outstanding service and manage guest enquiries or issues
  
• Maintain high presentation and service standards
  
• Gather feedback to enhance the overall experience
  

Team Leadership

• Supervise and support bar and restaurant teams during events
  
• Assist with onboarding and training
  
• Foster a positive, collaborative working environment
  

Financial & Compliance

• Process payments and support cash handling procedures
  
• Contribute to cost control and waste reduction
  
• Maintain adherence to regulatory and safety standards
  

Quality & Relationships

• Monitor food and beverage quality and consistency
  
• Host rooms confidently and manage stakeholder expectations
  
• Build strong relationships with clients, colleagues, and suppliers
  

Essential

• Experience within a fast paced hospitality environment (events, restaurants, hotels, or bars)
  
• Experience supervising teams
  
• Strong customer service and communication skills
  
• Understanding of food safety and regulatory compliance
  
• Basic financial awareness (cash handling, stock control)
  
• Problem-solving ability and team-focused mindset
  
• Flexible approach to working hours
  

Desirable

• Food safety knowledge
  
• Beverage knowledge (wine, cocktails, etc.)
  
• POS and basic IT skills
  
• Networking and relationship-building skills
  

Personal Attributes

• Leadership potential and initiative
  
• Adaptable and resilient under pressure
  
• Detail-oriented and professional
  
• Passionate about hospitality and service excellence
  
• High integrity
  

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences ? and shape the future of hospitality.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1902/68674001/52791247/SU #SCOT #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!