Customer Service Officer (12m FTC)

LendInvest is the UK’s leading FinTech platform for property finance. Over the past 17 years, we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone.

A workplace culture built around trying new things, getting things done, and having fun while we do it has helped us lend more than £7.5 billion of mortgages, put thousands of new or improved homes into the UK housing market, and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology, and our people.

About your work

As a Customer Service Officer, you will be working in a fast-paced role with varied challenges. You will work across all our product lines, delivering a customer-centric service.

What matters to us most is understanding and solving our customers' needs. As a Service Officer, you will be the face of the company, helping borrowers manage their accounts while ensuring accuracy and compliance.

Please note this is a 12 month fixed term contract.

Key responsibilities

• Deliver a customer-centric service across all product lines, focusing on understanding and solving customers' needs.

• Utilise strong numerical skills to identify errors before any customer impact occurs.

• Proactively identify inefficiencies or compliance gaps in current processes and suggest improvements.

• Ensure all actions are fair, empathetic, and compliant with Consumer Duty, particularly regarding vulnerable customers.

• Manage daily tasks and workflows to ensure high standards of service are maintained.

About you

• Experience of working as a team player, whose behaviour demonstrates commitment to team goals.

• Great customer service experience.

• Excellent attention to detail.

• The ability to communicate clearly and professionally with internal teams (Compliance, Finance) and external partners.

• A passion for developing within a culture of growth and development.

• Deep knowledge of the rules governing fair treatment of customers in payment difficulty, including forbearance options (advantage).

Benefits & perks

• Competitive salary + company bonus scheme

• Hybrid working policy

• ️ 25 days holiday (increasing with the length of service)

• Private healthcare

• Enhanced parental leave

• Matched pension contributions up to 4%

• Critical illness cover

• Employee Assistance Programme & Mental Health support

• Life assurance

• Regular performance reviews to promote a culture of growth and development

• Leadership training for managers

• Give as you earn scheme for charitable donations

• Support for attending conferences and professional learning & development

• Discounts via Perkbox

• Cycle to work scheme

• Season ticket loan

• Electric car loan scheme

• Monthly socials & annual offsite
  

Diversity, Inclusion & Belonging at LendInvest

At LI we believe in bringing your whole selves to work, we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills.