IT Support Analyst (1st/2nd Line) - Glasgow - 28K plus Bonus

IT Support Analyst (1st/2nd Line) - Glasgow - 28K plus Bonus

Hybrid - 2/3 days per week in office (Central Glasgow)

Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Analyst for their Central Glasgow office to play a key role in their expanding and evolving technical function.

This would be a brilliant fit for someone with proven 1st and 2nd Line Support skills and a track record of working in Windows and macOS settings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we've placed a lot of them ourselves!).

Key Responsibilities:

Take the reins across 1st and 2nd Line support; tackling, prioritising and/or escalating internal support requests across hardware/software/network connectivity/user accounts as appropriate
Making sure internal systems and offerings are up to task and that internal users feel heard (as well as guiding them to use systems effectively)
Working with the wider function to ensure sprint goals are reached, as well as offer any ideas you may have as to how to improve the IT team
Working across the wider spectrum including but not limited to: password resets/access control management/setting up and config of laptops/mobiles/etc., setting up virtual machines using Hyper/V Manager, setting up/closing user accounts and deploying/retrieving relevant hardware, training new IT staff as they join the firm to make sure they are aware of and can traverse systems effectively, creating/managing customer file shares, and moreWhat they're looking for you to bring to the table:

Proven track record in the IT Support domain, supporting users of all levels of seniority
Strong technical working knowledge of Microsoft tooling such as Windows Server, Active Directory / Entra ID, Group Policy and M365 admin/support across Exchange Online, Teams and SharePoint
Track record of working in macOS environments; providing support to relevant devices
Some Networking knowledge including the likes of DNS / DHCP / VPNs and IP Addressing
Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare
Ideally but not necessarily some skills across PowerShell scripting and AVDIf you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, generous holidays, private healthcare, ongoing progression and upskilling, and much more, apply now with your latest CV for immediate consideration!

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy