Housing Officer Team Leader

This is an exciting time to join Blackwood Housing Association as we create new team leader roles to deliver on our ambitious strategic direction, focused on delivering even better outcomes for our tenants and communities across Scotland. We’re looking for Team Leaders who are energised by change and motivated by purpose - leaders who want to help shape the future of housing services.You’ll play a key role in leading teams through transformation, embedding new ways of working, and translating our strategic ambitions into real, day‑to‑day improvements for the people we serve. With opportunities to influence service development, support staff to thrive, and contribute to an organisation that is evolving and growing, this is a chance to build a leadership career that genuinely makes a difference.What You’ll Be DoingAs a Housing Officer Team Leader, you will:• Lead and support a team to deliver excellent, customer-focused housing services• Ensure day-to-day operations comply with policies, procedures, and regulatory standards• Drive performance across key areas such as tenancy sustainment, customer engagement, and void management• Promote best practice and maintain up-to-date knowledge of housing legislation and professional standards• Oversee accurate data management, reporting, and audit trail processes• Support and supervise site-based staff alongside the wider management team• Attend meetings across office locations as requiredWhat We’re Looking ForWe’re seeking someone who is:• An experienced housing professional with strong knowledge of housing legislation and regulation• A confident leader with the ability to motivate, coach, and develop a team• Highly organised, with strong decision-making and problem-solving skills• Committed to delivering excellent customer service and continuous improvement• Comfortable working across multiple sites and collaborating with a range of stakeholdersWhy Join Us?• Opportunity to lead and shape high-quality housing services• Work within a supportive and forward-thinking organisation• Make a meaningful impact in communities across Scotland• Ongoing professional development and career progression opportunitiesOur employee benefits• Access to Health and Wellbeing resources such as, 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program and in-house Mental Health First Aiders• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums• Discounts at major online and High Street retailers, None specified

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Blackwood provides quality housing and services for families throughout Scotland. We currently have around 1500 houses in management to suit a range of varying needs. Our overall aim is to offer independence, choice and control in inclusive communities through quality housing and related services.