3/5 G4 Administrator
To provide an efficient and effective administrative support for the department. Accountabilities/Responsibilities:
- Being the first point of contact for patients, staff, consultants via phone, email, and online channels
- Providing daily admin support and scheduling appointments while maintaining accurate records and confidentiality
- Preparing case notes, consents, and documentation for appointments
- Providing rotational reception cover (including occasional evenings – approximately one per fortnight), welcoming patients and updating clinical staff
- Processing payments, invoices, refunds, and issuing receipts
- Managing patient queries and escalating to clinicians when needed
- Updating NHS and University systems and databases (such as MS Office, Agresso, Core, IDEAS etc)
- Staying organised and managing a varied workload in a fast-paced environment
- Relevant experience gained in a similar role
- Excellent administrative and customer service skills
- High degree of computer literacy including familiarity with MS Office
- Highly organised with excellent attention to detail and accuracy
- Excellent Interpersonal and communication skills both written and verbal
- Able to work flexibly and effectively under pressure
- Able to work as part of a team and on own initiative
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