Tenancy Sustainment Officer - Prevention of Homelessness
- 84% of staff say WSHA is a great place to work
- 40 days annual leave, plus hybrid flexibility
- Investors in People Gold accreditation, reflecting our dedication to wellbeing
- Free access to a comprehensive Employee Support Service
- Healthcare plan for you and your family
- Cycle to work scheme and secure bike storage
- Free flu jags and annual health checks
- Work with tenants to identify the support they need to sustain their tenancy.
- Provide an intensive Housing management support to tenants to help prevent homelessness.
- Identify internal and external support available, including funding opportunities that will help reduce the risk of homelessness.
- Work with other organisations to take a multi-agency approach to helping tenants sustain their tenancy.
- Liaise with Housing Officers, other internal departments and external stakeholders.
- Maintain accurate records and produce reports on outcomes and progress.
- Promote Tenant independence and wellbeing through proactive engagement.
- Excellent interpersonal and engagement skills with a proven track record of being able to build strong relationships with internal and external stakeholders
- Ability to collate and analyse information, maintain written records and write reports
- Ability to maintain confidentiality
- Experience of assessing tenants needs and supporting them to manage their tenancy effectively
- Experience of working with a range of external partners and agencies to deliver excellent housing services
- Experience using Microsoft Teams, SharePoint, Forms, Outlook and Excel
- Ability to manage multiple tasks in a fast‑paced environment
- Experience working as part of a team
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