Collections Advisor

Anderson Knight is recruiting a Collections Advisor on behalf of a well-established organisation. This role is ideal for someone who is confident speaking with customers, enjoys problem-solving, and is able to handle sensitive conversations with empathy. Those with strong customer service experience will be considered, although experience within financial services or a collections environment would be an advantage.

Location: Glasgow (Hybrid after training)
Salary: £26,000
Hours: 35 per week
Rotational shifts + 1 in 4 weekend cover (Day off in lieu)
8am-4pm (3 weeks) and 12pm-8pm (1 week)

Key Responsibilities
• Contact and support customers who have fallen behind on payments, ensuring conversations are handled professionally and with care.
• Carry out inbound and outbound calls to understand customer circumstances and agree sustainable repayment plans.
• Complete income and expenditure assessments to determine affordable solutions.
• Maintain accurate records of all customer interactions and decisions.
• Work towards individual and team performance targets while ensuring fair customer outcomes.

What We’re Looking For
• Strong customer service skills, with the ability to build rapport and manage sensitive discussions.
• Previous collections / financial services experience (preferred, not essential).
• Good communication skills and a calm, supportive approach.
• Strong attention to detail and ability to follow processes.
• A positive attitude and willingness to learn.

Benefits
• 33 days holiday (including public holidays)
• Additional birthday leave
• Discretionary bonus scheme
• Up to 15% pension contribution
• Private medical insurance & eyecare support
• Hybrid working after training/probation

If you are customer-focused and looking to develop your career within a supportive team, please send your CV in confidence to apply