Administrative Officer

Home Office - Admin Officer

Admin Officer
Location: 3 Northgate, 96 Milton Street, Glasgow, G4 0BT
FULLY OFFICE BASED FOR TRAINING FIRST 6 WEEKS. HYBRID - 60% OFFICE BASED 40% WFH
Pay: £13.85 per hr
Working Days/Hours: Monday to Friday, 37 hrs pr/week - 9-5pm for training, once signed off from training flexi as long as logged core hrs 10-3pm

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.

List the duties of the role:

• To examine online passport applications to determine nationality and identity, in line with current policy, procedures, and legislation, resolving queries as they arise.
• To provide effective and timely customer care to internal and external customers in line with current guidance and best practice.
• To interact with customers where required to the appropriate standard and in accordance with established policy and procedural instruction.
• To develop and maintain knowledge of legislation, policy, procedure and security guidelines to complete all work in accordance with His Majesty's Passport Office Policy, Procedure and Best Practice guidelines.
• Examine online documentation and all other presented evidence to identify potentially fraudulent applications in accordance with fraud awareness training and His Majesty's Passport Office counter fraud strategy.

Skills:
Knowledge of using IT systems
* Proven experience in an administrative or secretarial role
* Good knowledge of data management and record keeping
* Ability to work efficiently under pressure and meet deadlines
* Proficiency in MS Office Suite (Word, Excel, Outlook)

Training:
No annual leave during training period - 6 weeks

Clearance level (to be applied for by Brook Street upon a successful application):
CTC + Basic DBS

Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.