EMEA Offsite Delivery Centers Site Manager

EMEA Offsite Delivery Centers Site Manager, Director (AVP equivalent)
Glasgow
JR033710

We're seeking someone to join our team as an ODC Site Manager, EMEA Coverage - Director to manage the day to day operations, infrastructure oversight, audits, and risk compliance of Offsite Delivery Centers (ODCs) across EMEA. This role serves as the primary point of contact for site level governance, escalations, and incident management, ensuring ODCs operate in line with Firm control frameworks and regulatory requirements.


In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while optimizing the value of our sourcing and third-party lifecycle to enable the Firm to do-and-win business. This is a Director level position within the Third Party Risk Management, which specializes in identifying, analyzing, and managing risks presented to a company as a result of working with external parties / vendors.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you’ll do in the role:
• Manage the establishment, modification, and decommissioning of ODC sites across EMEA, acting as the primary contact for site level governance, escalations, and incident management.
• Partner with Service Owners, vendors, and MS IT to ensure appropriate infrastructure coverage, asset tracking, and capacity planning across the ODC lifecycle.
• Oversee ODC infrastructure and network dependencies, identifying and addressing risks related to connectivity, data flows, scalability, and future space requirements.
• Lead ODC on site assessments and audits, ensuring adherence to Firm control frameworks and regulatory requirements, and driving remediation with third-party vendors and internal control teams.
• Monitor business continuity and disaster recovery readiness, including real time tracking and reporting of external events impacting ODC delivery.
• Maintain ODC health indicators, audit dashboards, and inspection trackers, producing regular reports and presentations for senior management. 

What you’ll bring to the role: 
• At least 4 years' relevant experience would generally be expected to find the skills required for this role 
• Bachelor's degree in Engineering, IT, Operations, or a related field.
• 7+ years of experience in IT or infrastructure operations, vendor oversight, or risk management.
• Strong understanding of third-party governance, offsite delivery models, and site level operations.
• Hands on experience conducting audits or risk assessments; familiarity with risk frameworks preferred.
• Strong coordination, problem solving, and stakeholder engagement skills.
• Willingness to travel to multiple ODC locations as required.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

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Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

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