Assistant Housing Officer

We have an opportunity for an Assistant Housing Officer to join our Housing team based in Toryglen. You will be working in a team of 10, Housing Manager, Assistant Housing Officers, Housing Officers and a Welfare Rights Officer. You will work on a variety of administrative tasks to provide support and enable the delivery of a high-quality housing management service. You will receive full training, on-going support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you. The role of Assistant Housing Officer will include:

• Support the delivery of a quality housing management service that meets the needs and expectations of current/future residents and the wider community in line with Sanctuary in Scotland's business plan
• Support the coordination of low-level ASB, Arrears and Estate Management cases in line with the prescribed policies and practices ensuring that remedial action is taken to build community cohesion
• Meet all legislative and regulatory requirements for housing management activities, ensuring the provision of quality and safe homes for Sanctuary in Scotland customers and to minimise potential risks
• Develop, build and maintain relationships with key stakeholders, residents, staff and external agencies, to
• ensure the effective management of housing services, identifying any shortfalls in service delivery and ensure these are acted upon
• Support the management of all complaints for service area in line with policy, focussing on first contact
• resolution and the identification of future learning opportunities to achieve customer service excellence
  Literacy and numeracy equivalent to Scottish National 5
• SVQ2 in relevant area
• Some experience of delivering high quality tenancy services
• Working knowledge of working to deadlines and prioritising workloads
• Some knowledge of relevant regulations and good practice
• Some experience of analysing and diagnosing problems and implementing solutions
• Excellent communication skills in both written and spoken English
  View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at -
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity. Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.
We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £28,229 per annum (pro rata)