Support and Outreach Worker

The Big Issue is looking to appoint to a critical role supporting our vendors. The Support and Outreach Worker will be a leading role in our belief of “A Hand Up Not a Hand Out”, and has been created to improve our service to vendors, helping them to increase their income through selling our magazine and providing casework support. In April 2023, the Big Issue Group launched a community interest company, Big Issue Changing Lives, to support more people affected by poverty and increase the impact of our services. Big Issue Changing Lives C.I.C. provides vendors with the end-to-end support they need including sales set up and support, access to health and wellbeing services, and employment opportunities.You will also positively promote The Big Issue in your region, build partnerships with third-party organisations and identify and promote opportunities all with the aim of moving people out of poverty.To offer our vendors the best possible support you will have experience and knowledge of working with vulnerable adults in a frontline setting, along with the ability to offer effective sales advice and guidance helping them to increase their income through magazine sales.The role requires the willingness to drive a vehicle throughout the region, therefore a full driving license is essential and due to our insurance regulations you must be over the age of 21.Full details of the role including key responsibilities and required skills and experience are available in the Job Description.Salary and Benefits offered:Salary of £28,122.24 per annumIncremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relationCompany Sick PayEnhanced contribution to our workplace pensionEnhanced maternity payTraining and development opportunities including an open learning library and management training schemesHealth benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapiesPlease note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employmentWorkplace detailsThe role is centrally based at our Offices in Glasgow but you will be supporting vendors and therefore must be willing to travel throughout the region as required., None specified

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From an award-winning magazine offering employment opportunities to people in poverty, a multi-million pound social investment business supporting enterprise to drive social change, to a charity Foundation supporting vendors to rebuild their own pathways to a better future and a shop curating social enterprise products. For 29 years The Big Issue Group has strived to dismantle poverty through creating opportunity, in the process becoming one of the most recognised and trusted brands in the UK.