Temporary Customer Care Administrator (3 month FTC)

Temporary Customer Care Administrator

Location: Glasgow (East) Length of Assignment: 3 months Pay Rate: £14.00 per hour Hours: Monday to Friday, 8:30am-4:45pm

Office Angels are proud to be supporting our client in recruiting a proactive and confident Customer Care Administrator to join their friendly and well-established team. This is an initial 3-month temporary contract with the potential for extension.

About the Role

In this role, you'll provide first-class customer service and administrative support within a busy Customer Care team. You will manage a high volume of incoming calls, liaise with both customers and contractors, and ensure all information is recorded accurately within internal systems.

Key Responsibilities

• Answer and manage incoming telephone calls
• Support customers and contractors with queries and updates
• Process information accurately using internal systems
• Ensure all records are correctly logged and kept up to date
• Work collaboratively with the Customer Care team to deliver excellent service

Calls can often be detailed and require thorough follow-up, so a strong attention to detail and accurate system updating are essential.

What We're Looking For

• Previous administrative and/or customer service experience
• Excellent communication skills
• Ability to handle involved calls and maintain accurate records
• Confident using MS Office and sales/CRM systems (e.g., Salesforce)

If you are interested in this role and wish to be considered, please click apply!

Whilst we'd love to get back to every applicant personally, it is not always possible and sadly we cannot provide individual feedback.

Working as a temp is an ideal way of exploring different job roles and industries. It also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:

• Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after

• Access to discount vouchers with many high street brands

• Eye care vouchers and money towards glasses should you require them for VDU purposes

• We can search for permanent work whilst you're in assignments and offer expert interview support and advice

• Weekly pay

• Pension scheme option (with employer contributions)

• 28 days paid annual leave (Based on a weekly accrual)

• Statutory Sick Pay in the unfortunate event you find yourself under the weather

• Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues

• Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism

We are proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact your local Office Angels branch for further information.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.